How do I get a refund?
All sales are final. Not for exchange, resale or transfer. Not intended for specific departure time, and can be used from any NYC Ferry location. Lost tickets will not be replaced.
Can I use my MTA card on the ferry?
Not at this time. The MTA is a state agency, while NYC Ferry is an NYCEDC project. To date, there is not a fare payment system that integrates between the MTA and other entities, however, NYC Ferry is working with the NYCEDC and the MTA to ensure travel-planning applications will provide New Yorkers with the most optimal transit routes.
Do you have any senior citizen, military, student or child discounts?
NYC Ferry has offers for senior and people with disabilities.
Can customers use a commuter debit card?
Yes, please make sure that you have the appropriate funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card.
What payment methods are accepted?
We accept cash and all major credit cards.
Can I use multiple tickets at the same time for myself and my family or friends?
Yes, just select the amount of tickets you would like to use all at the same time and activate them at once. The total number of tickets you activated will then be visible on the screen. You must keep your mobile app out and activated to show the deckhand at the gate when boarding. Please keep in mind, there is no priority boarding. Ferry access is a first come first serve basis.
When should I activate my ticket?
You should only activate your ticket once you are at the slip and ready to board the ferry. If the ferry is crowded, you should make sure that you can get on before activating. There is no priority boarding. The ferry is boarded on a first-come, first-serve basis.
Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 90 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.
How long are tickets valid for?
Unactivated tickets are valid for 1-year. Activated tickets are valid for 90 minutes.
Please note, one-way tickets are valid for one way only and cannot be used for a round trip. Tickets are valid for 90 minutes to allow for transfers to a different route but cannot be used on the same route it was already scanned on.
Do you offer weekly or monthly passes?
We offer 30-day passes, we do not offer weekly passes. The 30-day passes are only available for purchase on the mobile app.
How much are tickets for the ferry?
Ferry tickets are $2.75, just like the MTA subways!
What if I did not bring my phone, how do I purchase a ticket?
Every NYC Ferry landing has a ticket vending machines where you can purchase tickets.
Can I purchase tickets aboard the ferry?
No, you cannot currently purchase tickets onboard. All tickets must be purchased in advance to boarding for your trip via the NYC Ferry App, website, or at a ticket kiosk machine located on all NYC Ferry landings.
Is there a fee for ferry transfers?
No. All transfers are free. However, there is no priority boarding. The ferry boards on a first-come, first-serve basis when transferring.
If you activated a ticket on your mobile app, you can use that same ticket as a transfer to a different route within 90 minutes. Keep your paper tickets as those will act as your transfer to a different route if needed also within 90 minutes. You cannot use a one-way ticket for a round trip on the same route. All transfers must be to a different route than that ticket was previously scanned on.
Why should I download the NYC Ferry app?
By downloading our app you will enjoy benefits such as real-time notifications, 30-day unlimited passes, and much more!
How do I purchase a ticket?
You may purchase your ferry ticket on our NYC Ferry app, our website www.ferry.nyc or at our NYC Ferry ticket vending machines at the ferry landings